Thomas Cook Agency Agreement

If you are still not satisfied, ask your holiday representative or our local agent for a customer relationship report form. If you do not have the services of a representative or our local agent or if you are not available, you must contact our UK Duty Office immediately (at the number indicated in your travel receipt). When you return home, send a letter (and if possible, attach your customer report form) to our offices in the UK within 28 days of your return. If you have special needs that prevent you from writing to us, we accept, if possible, the details of your complaint by phone. With respect to complaints from regular airlines, we act as a link between you and the airline to try to help resolve the issue. If we cannot help you and you want to go further in this matter, you should contact the airline directly. The address to which you can send your form and cover letter is: Customer Relations Department, Thomas Cook, 2/4 Godwin Street, Bradford, BD1 2ST Register your complaint online: We draw attention to the fact that non-compliance with the above procedures during your holiday and/or non-complaint within 28 days of your return, That you have to ask us for compensation, assign us or delete it. or a relevant supplier….